FAQ

Welcome to the Elite Solez FAQ page. Below, you'll find answers to some of the most commonly asked questions about our premium handmade leather shoes and services.

1. What makes Elite Solez shoes unique?

At Elite Solez, each pair of shoes is handcrafted by skilled artisans using the finest leather. Our commitment to quality ensures that every shoe is not only stylish but also durable and comfortable, offering a perfect blend of tradition and modern design.

2. How can I place an order?

Placing an order with Elite Solez is simple and secure. Browse our collection online, select your preferred style and size, add it to your cart, and proceed to checkout. You will receive a confirmation email once your order is successfully placed.

3. What payment methods do you accept?

We accept major credit and debit cards, including Visa, MasterCard, and American Express. You can also choose to pay via PayPal for a fast and secure checkout experience.

4. Do you offer international shipping?

We are pleased to offer free shipping on all orders worldwide.

5. How long does delivery take?

Orders typically take 3 to 4 business days to process before shipment. This processing time allows us to ensure the quality and accuracy of your order. After your order has been processed, please allow 3 to 5 business days for transit. Please note that shipping times may vary depending on your location.

6. What is your return policy?

We want you to be completely satisfied with your purchase. If you need to return an item, you may do so within 30 days of receiving your order, provided the shoes are in their original condition. Please contact our customer service team to initiate a return.

7. How do I care for my Elite Solez shoes?

To maintain the quality and longevity of your Elite Solez shoes, we recommend cleaning them with a soft, damp cloth and using a quality leather conditioner. Store them in a cool, dry place, preferably in the original box or a shoe bag.

8. Can I track my order?

Yes, once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your order's status on the courier’s website.

9. How can I contact customer service?

Our customer service team is available to assist you from Monday to Sunday, 08:00 AM to 06:00 PM. You can reach us via email at info@elitesolez.com or by phone at +44 7367-061789

10. What is your company information?

  • Company Name:  ELITESOLEZ LTD
  • Company Number: 16673086
  • Trade Name: Elite Solez
  • Email: info@elitesolez.com
  • Phone Number: +44 7367-061789
  • Physical Address: 124 City Road, London EC1V 2NX, United Kingdom