Terms of Service

Welcome to Elite Solez. These Terms of Service govern your use of our website and the purchase of our premium handmade leather shoes. By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or purchase our products.

1. General Information

• Company Name: Dream Designer LTD
• Company Number: 14881273
• Trade Name: Elite Solez
• Email: info@elitesolez.com
• Phone Number: +44 7446-213044
• Physical Address: 124 City Road, London EC1V 2NX, United Kingdom

2. Use of Website

• Eligibility: You must be at least 18 years old to use our website and make purchases.
• Account Responsibility: If you create an account on our website, you are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.

3. Orders and Payment

• Order Placement: By placing an order, you offer to purchase the products in accordance with these Terms of Service.
• Payment: We accept payments through all major credit and debit cards. Payment will be processed securely. Please note that PayPal is not accepted at this time.
• Order Confirmation: You will receive an order confirmation email once your order is successfully processed.

4. Shipping and Delivery

• Shipping Policy: We are pleased to offer free shipping on all orders worldwide.Orders typically take 3 to 4 business days to process before shipment. This processing time allows us to ensure the quality and accuracy of your order. After your order has been processed, please allow 3 to 5 business days for transit. Please note that shipping times may vary depending on your location.
• Delivery Issues: If there are any issues with your delivery, please contact our customer service team for assistance.

5. Returns and Refunds

• Return Policy: We offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return. To qualify for a return, the item must be in the same condition as when you received it unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
• Refunds: Refunds for the items will be processed to the original payment method within 21 business days after the returned item is received and inspected.
• If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason. The item must be in its original condition, unworn, unused, with tags, and in its original packaging. A valid receipt or proof of purchase is required.

6. Product Information

• Accuracy: We strive to provide accurate product descriptions and images. However, variations in color and texture may occur due to the handmade nature of our products and different screen settings.
• Availability: All products are subject to availability. We reserve the right to limit quantities or discontinue products without notice.

7. Intellectual Property

• Ownership: All content on our website, including text, images, and logos, is the property of Elite Solez and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

8. Limitation of Liability

• Disclaimer: To the maximum extent permitted by law, Elite Solez shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
• Product Warranty: Our products are covered by a limited warranty against defects. For more details, please contact our customer service team.

9. Privacy

• Data Protection: Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your personal data.

10. Changes to Terms

• Modifications: We may update these Terms of Service from time to time. Changes will be effective when posted on our website. Your continued use of the website constitutes acceptance of the updated terms.

11. Governing Law

• Jurisdiction: These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

12. Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us:

• Company Name: Dream Designer LTD
• Company Number: 14881273
• Trade Name: Elite Solez
• Email: info@elitesolez.com
• Phone Number: +44 7446-213044
• Physical Address: 124 City Road, London EC1V 2NX, United Kingdom

Thank you for choosing Elite Solez. We appreciate your business and are committed to providing a high-quality shopping experience.